Shipping Policy.
What to expect once your order leaves our Sialkot facility — timelines, freight options, and who's responsible for what along the way.
Where We Ship
We ship worldwide, with the majority of our orders going to clubs, schools and brands in the USA, UK and Canada. If your country isn't listed on those pages, ask us directly — most destinations are workable.
Production Before Shipping
Every order goes through sampling before bulk production — typically around ~10 days for a sample, then ~18 days for bulk once you've approved it. Shipping time is added on top of that, not included in it. See our production timeline guide for the full breakdown.
Air Vs. Sea Freight
We offer both, and which one fits depends on your timeline and budget:
- Air freight — faster (days, not weeks), at a higher per-unit shipping cost. Usually the right call for a first order or a launch tied to a fixed date.
- Sea freight — slower (weeks), at a meaningfully lower per-unit cost. Usually the better call for larger reorders with more lead time to work with.
We'll quote both options alongside your sample once we know your destination and timeline, so you can choose based on real numbers rather than guessing.
Customs, Duties & Import Taxes
Shipments may be subject to customs duties, import taxes, or brokerage fees charged by your country on arrival — these are set by your local customs authority, not by us, and are not included in our quoted price unless we've explicitly agreed to a landed-cost quote. As the importer of record, you're responsible for any such charges. Ask us upfront if you'd like a landed-cost estimate for your destination before you order.
Tracking & Delivery
Once your order ships, we'll send tracking information over WhatsApp or email so you can follow it to delivery. Delivery timelines from our freight partners are estimates, not guarantees — weather, customs processing, and carrier delays are outside our control, though we'll flag any delay we become aware of as soon as we know about it.
Damaged Or Lost Shipments
If your order arrives visibly damaged, or doesn't arrive at all, contact us within 7 days of the expected delivery date with photos (for damage) or your tracking reference (for a missing shipment), and we'll work with you and our freight partner to resolve it.
Questions About Your Shipment
Last updated: September 2026. See also our Terms & Conditions, Privacy Policy and Refund & Cancellation Policy.